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01473 727727Emails
info@greenscapeenergy.co.ukName: Josh Young
Telephone: 01473 727727
Address: Greenscape Energy Ltd, The energy shop, 544-550 Woodbridge Road, Ipswich, IP4 4PN
The aim
A complaint is any expression of dissatisfaction by our customers where they want us to do something about it.
Where a customer has a complaint, we will consider it and try to find an agreed course of action to resolve the complaint speedily and effectively to the customer’s satisfaction.
The procedure
Whenever we can, we will aim to sort the complaint out more quickly than this and informally, for example with a phone call to give advice that solves the problem. We will still log complaints resolved in this way.
– If the complaint is (partly or wholly) about technical aspects of the installation of an energy generator, we will direct them to our MCS installer certification body [insert contact details here]
– if the complaint is about matters within the remit of the Renewable Energy Consumer Code (RECC), we will direct the customer to RECC. The RECC dispute resolution process is set out in the ‘How to Complain’ section of the RECC website.
One of our fully qualified energy surveyors will visit your property and run through your energy saving solutions.
Call us today 01473 727727
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01473 727727About Greenscape
At Greenscape, we are the leading experts in sustainable energy solutions. As approved installers of solar panels, battery storage, EV chargers, and air source heat pumps, we’ve been at the forefront of the renewable energy revolution since starting in March 2012.
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