Customer Service Apprenticeship

Customer Service Administrator

The Opportunity

• Fulfil a key role within the business as the first point of contact for our customers.
• Develop the role and assume greater responsibility as you develop your own skills.

• Become part of a close-knit, youthful and exuberant workforce.
• Join a company with green credentials at the forefront of the renewable energy sector.
• Follow other successful apprentices who have progressed within the company.

Duties/ Responsibilities

Working to increase efficiency and communication, internally and externally, by

• Answering telephone and email queries or taking messages and updating the database.
• Creating customer accounts, booking and confirming appointments.
• Ensuring the quotation process runs smoothly, liaising with sales reps and customers and completing quotes.
• Providing an after-sales support service, and follow up calls.
• Maintaining company reputation for exceptional customer service.

Required Skills

• Must be an outgoing articulate individual open to regular training.
• Excellent communication skills (both written and verbal).
• IT literate and confident with Microsoft packages.
• Flexible and willing to help out where ever possible.
• Good time keeping and organisational skills.
• Looking for a career long term
• You must be able to act in a professional manner, both face to face and over the telephone.

Required education:

GCSE D or above in English and Maths

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