Greenscape Energy Ltd – Call Recording Privacy Notice

Effective Date: 07/10/24

At Greenscape Energy Ltd, we are committed to safeguarding your privacy. This Call Recording Privacy Notice outlines how we collect, use, and protect personal data when we record telephone conversations with our customers, clients, or stakeholders.

Why We Record Calls

We may record telephone conversations for the following purposes:

• Quality Assurance: To monitor and improve the quality of our service.
• Training and Development: To provide ongoing training for our staff and improve customer interactions.
• Compliance: To ensure compliance with regulatory, legal, or contractual obligations.
• Dispute Resolution: To resolve any complaints, disputes, or inquiries.

What Information is Collected

When we record a call, we may collect the following types of personal data:

• Personal Information: Such as your name, address, contact details, or account information provided during the call.
• Call Details: Date, time, duration, and the content of the call.

How We Use Recorded Calls

The information collected during the call may be used for the purposes outlined above, including:

• Verifying the details of conversations for accuracy.
• Improving service delivery.
• Complying with legal or regulatory requirements.

How Long We Keep Recordings

We retain call recordings for a period of 90 Days, after which they will be securely deleted unless a longer retention period is required due to legal obligations, ongoing disputes, or other legitimate business needs.

Who Has Access to Recordings

Access to call recordings is restricted to authorized personnel who require this data to fulfil their job functions, such as:

• Customer service managers and quality assurance teams.
• Legal and compliance teams, where necessary.

We do not share call recordings with third parties, except:

• As required by law or regulation.
• To service providers or partners acting on our behalf, subject to strict confidentiality agreements.

Your Rights

You have the right to:

• Request access to your personal data held within the call recordings.
• Request the rectification or erasure of your data where it is inaccurate or unnecessary.
• Withdraw consent for the recording of your calls, except where required by law.

To exercise these rights, please contact us at 01473 727727 or [email protected].

How to Contact Us

If you have any questions or concerns regarding our call recording practices or this privacy notice, please contact us at:

Greenscape Energy Ltd
[email protected]
01473 727727

The Energy Shop, 544-550 Woodbridge Road, Ipswich, IP4 4PN