Greenscape Energy
Case Studies and Reviews
The clearest signal of what working with us actually feels like is what previous customers say about it. 600+ five-star reviews across Google and Trustpilot, a 95% customer recommendation rate, and 62% of customers since 2018 returning to us for additional renewable systems. Below are some of the customer stories the team are proudest of, plus links to the live aggregate review dashboards. Discover how we help homes and businesses reduce carbon, cut costs, and maximise energy efficiency.
Or call 01473 727 727
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Friendly and efficient service from Cloe!
Read More of Pa’s review (opens in a new tab)Pa
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The two technicians, Luke & Cam arrived as scheduled, were courteous and respectful. They carried out the work as requested and invited me to inspect what they had done. Luke also clarified and guided me through a particular aspect on the Solis App.
Read More of V Evans’s review (opens in a new tab)V Evans
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As usual, Greenscape customer service resolved my query quickly and professionally. I had a query about winter settings for my batteries which Chloe resolved for me and then sent a follow up email to confirm all is in place. Thank you!
Read More of Hayley Goldson’s review (opens in a new tab)Hayley Goldson
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Harry fixed a persistent problem we've had for years. Over the last 4 years, a number of engineers had a go at fixing this but without success. Very happy with Harry and the knowledge he had of the Mitsubishi system
Read More of Eric Henderson’s review (opens in a new tab)Eric Henderson
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Can’t thank Chloe Hickman enough for sorting out my winter charging so quickly and efficiently Stephen Carpenter
Read More of Stephen Carpenter’s review (opens in a new tab)Stephen Carpenter
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Excellent service given by our Greenscape engineer Harry, who sorted our heating and gave a detailed explanation of the problem
Read More of customer’s review (opens in a new tab)customer
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Darren Ben and Cameron were absolutely lovely very helpful and professional. Neat and tidy and really nice guys, great job done very happy
Read More of Laura Lawrence’s review (opens in a new tab)Laura Lawrence
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Aaron at Greenscape Energy provided a prompt, friendly, informative and helpful service when quoting the proposed PV and battery system for our property.
Read More of M Hayes’s review (opens in a new tab)M Hayes
Solar
Heating and Cooling
Air Source Heat Pumps
View All Case Studies : Air Source Heat Pumps
Jack Abbott
Labour (Co-op) MP for Ipswich
It was a pleasure to visit Greenscape Energy and hear about the vital work they are doing to help households and businesses cut bills.
Greenspace is a real success story, improving homes and businesses across Ipswich and Suffolk by installing solar panels, battery storage, insulation and clean heating, while hiring local talent and supporting our local economy.
Our Government’s Warm Homes Plan builds on this kind of expertise, with a record £15 billion investment to upgrade homes in our town and across our country. The plan will fully fund insulation, solar panels and clean heating for low-income households, plus further support through government-backed loans and grants, including a £7,500 heat pump grant. For many households, these upgrades will mean hundreds of pounds a year back in their pockets.
By boosting energy efficiency and expanding home-grown clean power, the Warm Homes Plan will permanently cut energy bills, lift families out of fuel poverty and protect households from volatile fossil fuel prices across Ipswich and beyond. Working with trusted local installers like Greenscape will be essential to delivering this national mission and ensuring it brings real, lasting benefits to towns like Ipswich.
West Suffolk Council is pleased to provide this reference for Greenscape Energy Ltd, following their successful delivery of roof-mounted solar PV installations on properties across Suffolk.
Throughout the project, Greenscape Energy demonstrated strong technical capability, clear communication, and a proactive approach to health and safety. Their team worked efficiently on site, coordinated well with our contract manager and customers alike, and ensured full compliance with all regulatory and commissioning requirements.
Any post installation enquiries were dealt with promptly and professionally. The installations were completed to a high standard, on schedule, and have performed reliably since commissioning. We would not hesitate to recommend Greenscape Energy Ltd for similar renewable energy projects.
Andrew Oswald
Energy and Sustainability Manager at West Suffolk Council
Our reviews speak for themselves
Friendly and efficient service from Cloe!
The two technicians, Luke & Cam arrived as scheduled, were courteous and respectful. They carried out the work as requested and invited me to inspect what they had done. Luke also clarified and guided me through a particular aspect on the Solis App.
As usual, Greenscape customer service resolved my query quickly and professionally. I had a query about winter settings for my batteries which Chloe resolved for me and then sent a follow up email to confirm all is in place. Thank you!
Harry fixed a persistent problem we've had for years. Over the last 4 years, a number of engineers had a go at fixing this but without success. Very happy with Harry and the knowledge he had of the Mitsubishi system
Can’t thank Chloe Hickman enough for sorting out my winter charging so quickly and efficiently Stephen Carpenter
Excellent service given by our Greenscape engineer Harry, who sorted our heating and gave a detailed explanation of the problem
Darren Ben and Cameron were absolutely lovely very helpful and professional. Neat and tidy and really nice guys, great job done very happy
Aaron at Greenscape Energy provided a prompt, friendly, informative and helpful service when quoting the proposed PV and battery system for our property.
Both Brandon and young apprentice Ellis arrived on time to install my long awaited Pylontech battery. What can I say, they were very smart, professional and most polite. Greenscape have a good team here, please retain them and do pass on my best regards to them both. Cheers Paul
Chloe was very helpful with my winter settings, my app wasn’t the same as the written instructions but she just did it for me and then checked to see it was all working correctly.
I have used Greenscape Energy to install Solar Panels and Tesla Powerwall batteries and I can confidently state that they are an excellent company to deal with. I recently had a minor problem with the batteries not being charged during the cheap rate. Greenscape could not have been more helpful and put me in contact with Tesla to resolve the problem. Fantastic service from a professional company.
Michaela, dealt with my finance query in a professional, efficient manner, and placated my fears that the progress on my solar system would be paused until the return of the surveyor from holiday. Good customer care. Thank you
Very professional and efficient from the sales engagement through to commissioning. I wouldn’t hesitate in recommending them.
I have been very impressed with the service I received from Greenscape. The initial survey was very professionally done by Andrew and I was pleased that he convinced me not to have more panels than necessary. The team that installed the battery and inverter were excellent and very pleasant to deal with. The system is up and running and there have been no complications. I thoroughly recommend Greenscape.
I arranged to have solar panels and a battery installed by Greenscape via OVO Energy. From start to finish, the service has been excellent. From the survey, to the panel installation and battery installation, every team member has been professional and very friendly. The after sales have kept in contact to make sure everything has gone smoothly. Couldn't fault Greenscape.
Join over 16,000 homes and save money on your bills.
At Greenscape, we take pride in providing practical solutions that make a tangible impact on your monthly bills. Joining our growing network means more than just financial savings; it’s an investment in a smarter, more efficient lifestyle. Experience the satisfaction of substantial cost reductions while contributing to a sustainable future. Join us and discover how effortless it can be to make a positive change – one that benefits both your wallet and the environment.
"The installation day went well. The team was pleasant and left the home clean and tidy. Over the past year my home consumed 6,251 kWh and generated 5,765 kWh. My Octopus direct debit is now just £1. With full ROI expected within 5 to 6 years, I view the system as prepaying my energy in exchange for long-term returns."
Why choose Greenscape Energy?
Expertise and Local Leadership
As a leading local provider, we combine years of experience with in-depth knowledge of your unique energy needs to deliver the best solar solutions.
Commitment to a Greener Future
We empower you to reduce carbon emissions and lower your energy bills, supporting a cleaner, more sustainable future for both your business and community.
Tailored Solutions for Every Customer
Our custom installations are designed specifically to fit your requirements, ensuring maximum efficiency, savings, and sustainability. Additionally, customers tell us that the price we quote is the price they pay. No hidden extras, no scope creep, no surprise costs after sign-off.
Responsive Team
Customers tell us that the team is responsive after the install. The same office handles annual aftercare, warranty support, and app or dashboard questions, and the same names appear at the other end of the phone year after year. Customers tell us that the person who survey their property is involved in designing it, installing it, and supporting it afterwards. There are no handovers between disconnected departments, no pressure and no surprises when the install team arrive on the day.
Trusted Solar Guides
Our expert guides provide clear answers, practical insights, and ongoing support—helping you get the most from your solar investment at every stage. Built from real-world experience, they’re designed to keep projects running smoothly and confidently.
If something has not gone right
We have completed over 16,000 installations across 14 years. If something does not meet what you reasonably expect, we want to hear about it directly so we can put it right.
The most common pathway is to call your project manager or our customer aftercare team on 01473 727 727. If your concern is not resolved through that conversation, you can email complaints@greenscapeenergy.co.uk or write to us at Greenscape Energy, 544-550 Woodbridge Road, Ipswich, IP4 4PN.
We are members of both RECC (Renewable Energy Consumer Code) and HIES Consumer Code, both of which provide independent dispute resolution if a direct conversation does not reach a satisfactory outcome. We have not had to use independent resolution often. When we have, the process has worked properly.
Our Complaints Procedure
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